As our company responds to the Corona Virus situation, the health and safety of our employees and customers is our top priority. Our customers depend on us to respond quickly and efficiently to all of their technology need. Although we are not putting our lives on the line like our Police, Fire, EMT, nurses and doctors, what we do can have an impact on those groups ability to continue to operate. Information Technology has a major impact on the way emergency groups do their job, but also impacts each and every businesses ability to operate during this crisis. Here’s how we are responding;
All employees are now working from home, to limit spread of the virus within our offices and at customer meetings
Our professional services team is continuing to operate by leveraging remote access capabilities to assist customers as needed
The sales support teams are also continuing to operate and will be providing quotes for new product as well as renewals via e-mail
The sales team will be reaching out to our customers to ensure you are prepared for any type of work shutdown that your business may incur
We are urging all members of the teams to do as much remotely as possible, however some critical support tasks may only be done onsite, and as a result we are following the guidelines put forward by the CDC for protective measures against spread of the Corona Virus
At this point most businesses are effected in some way by the guidance given by Federal and State Government. We have already been in touch with customers for additional equipment and services to enable an unprecedented work from home initiative, and will continue to give our support in any way we can. If any of our customers need anything, please reach out to a representative from our team. We can be reached via your normal SnowCap contact, or by filling out the contact form below.
Thank you
SnowCap Leadership Team